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Q1: Is your company a factory or a trading company?
A: locstar is a smart lock manufacturer integrating R&D, production and sales.
Q2: What is the difference between you and other suppliers?
A: We have a R&D team with more than 24 years experience.
B: We understand the needs of customers and the development trend of the market, and have our own agents in major mainstream markets. (Welcome more regional agents to join our locstar family)
C: We have the most professional production and testing equipment in this field. Equipped with a strong QC department and R&D department, the quality of each of our products is under strict control standards. Buy from us with 100% confidence.
D: We have experience in cooperating with Fortune 500 companies (ASSA ABLOY/Hilton), and big brands are more trustworthy.
Q3: How about your production capacity?
A:We have 8 production lines with a monthly capacity of about 50,000 pieces.
Q4: What is your MOQ?
A: Our MOQ is 1 piece, and we always provide strong support to our customers to meet their different needs.
Q5: Can you help me design the product?
A: Of course, we are able to provide OEM/OEM service to our customers to get the best solution for their market.
Q6: What's your sample order shipping time?
A: Sample order will be ready to ship within 7 days after payment confirmed. Bulk orders will be ready to ship in about a week or two.
Q7: What warranty do you offer?
A: We provide a 2-year warranty and life-long maintenance of major accessories, and only charge the cost
Q8: What payment terms do you accept for large orders?
A: Usually 30% T/T in advance, and the balance before shipment. We can also accept Western Union and Paypal for small amount.
