FAQ
Q&A
Q1:Is your company a factory or a trading company?
A: locstar is a smart lock manufacturer integrating R&D, production and sales.
Q2: What is the difference between you and other suppliers?
A: We have a R&D team with more than 24 years experience.
B: We understand the needs of customers and the development trend of the market, and have our own agents in major mainstream markets. (Welcome more regional agents to join our locstar family)
C: We have the most professional production and testing equipment in this field. Equiped with a strong ac department and R&D department, the quaity of eachof our products is under strict control standards. Buy from us with 100% confidence.
D: We have experience in cooperating with Fortune 500 companies (ASSA ABLOY/Hiton), and big brands are more trustworthy.
B: We understand the needs of customers and the development trend of the market, and have our own agents in major mainstream markets. (Welcome more regional agents to join our locstar family)
C: We have the most professional production and testing equipment in this field. Equiped with a strong ac department and R&D department, the quaity of eachof our products is under strict control standards. Buy from us with 100% confidence.
D: We have experience in cooperating with Fortune 500 companies (ASSA ABLOY/Hiton), and big brands are more trustworthy.
Q3: How about your production capacity?
A:We have 8 production lines with a monthly capacity of about 50,000 pieces.
Q4: What is your MOQ?
A: Our MOQ is l piece, and we always provide strong support to our customers to meet their different needs.
Q5: Can you help me design the product?
A: Of course, we are able to provide OEwlOEl service to our customers to get the best solution for their market.
Q6: What's your sample order shipping time?
A: Sample order will be ready to ship within 7 days after payment is confirmed. Bulk orders will be ready to ship in about a week or two.
Q7: What warranty do you offer?
A: We provide a 2-year warranty and life-long maintenance of major accessories and only charge the cost.
Q8: What payment terms do you accept for large orders?
A: Usually 30% T/T in advance, and the balance before shipment.We can also accept Western Union and Paypal for small amount.
Smart lock one-stop service
- 7*24 hours service
- Free samples
- Next-day delivery in the U.S. (subject to the actual model of the U.S. warehouse)
You can contact us via email. You can also submit your request. If you have any questions about the product, please feel free to contact us for free help. We will try our best to solve your problem within 24 hours.