After Sales Service

After-sales Warranty

After Service

You can find us on our website or social media platform anytime. For all products, we have detailed video to show installation and operation, for software, we can help online remotely, and for some countries, we have distributors there can help more.

Quality Warranty

In the prescribed use state, if it is a product quality problem caused by non-human reasons, you can enjoy the following services with the product warranty solution:

• I Within 7 days (inclusive) from the date of installation, enjoy the return, exchange, repair service from the original seller;
• I Within 15 days (including) from the date of installation, enjoy the same type of intelligent electronic lock service replaced by the original seller;/li>
• l Free maintenance service from LOCSTAR or its authorized distributor within two years from the date of purchase. To maintain long-term order cooperation, the total annual order amount is 100,000 dollars, and the warranty can be extended for 2 years.

Note: The above warranty does not cover card damage and loss.